PNB NRI Services 2025: 24x7 Support, WhatsApp Banking & Doorstep Pickup in 7 Countries

Hey there, NRI friends! Banking from abroad just got way easier! 

If you're living overseas and tired of time zone issues, confusing paperwork, or long email chains with your bank, Punjab National Bank (PNB) has some exciting news. 

Infographic showing services offered by Punjab National Bank to NRIs, including 24x7 customer support, WhatsApp banking, doorstep document pickup in 7 countries, toll-free numbers


From 24/7 customer support to a new WhatsApp banking service and even doorstep document pickup in 7 countries, PNB is making sure you're taken care of—no matter where you are. 

PNB's New NRI Services

Given below are the different NRI services that are provided by the PNB. Let’s break down everything that you will get through these brand-new services.     

1. 24×7 NRI Customer Service Centre

PNB has launched a dedicated 24×7 Customer Service Centre exclusively for NRIs, ensuring round-the-clock assistance for banking services. This initiative underscores the bank's commitment to providing uninterrupted support to its international customers.

2. Extended Toll-Free Numbers in 7 Countries

To enhance accessibility, PNB has introduced toll-free numbers for NRI customers in the following countries:

Country Toll-Free Number
Canada +1-855-573-7086
Italy +39-800-580-244
Philippines +1800-131-201-39
Saudi Arabia +800-850-0862
United Arab Emirates +800-0357-70298
United Kingdom +44-800-031-8030
United States +1-844-451-9295

3. Doorstep Document Pickup Facility

PNB offers a Doorstep Document Pickup service, allowing NRIs to submit necessary documents without visiting a branch. This facility simplifies banking formalities and enhances customer convenience.

4. WhatsApp Banking for NRI Customers

NRIs can now access banking services via WhatsApp by adding +91-9264092640 to their contacts and sending a message. Services include balance inquiries, mini statements, cheque book requests, and more.

5. FCNR-(B) Forward Linked Premium Deposit Scheme

PNB introduces the FCNR-(B) Forward Linked Premium Deposit Scheme, offering NRIs the opportunity to invest in foreign currency deposits with attractive returns. This scheme allows for repatriation of funds, provided that the forward contract is utilized on the due date.

6. Revamped NRI Website

PNB has revamped its NRI website to be more user-friendly, providing detailed information and resources tailored for NRI customers.

7. NRI Navigator – Comprehensive Guide

The NRI Navigator is a comprehensive guide with FAQs designed to assist NRIs with banking queries, ensuring they have all necessary information at their fingertips.

8. 50 Specialized NRI Service Branches

PNB has designated 50 branches across India to cater exclusively to NRI customers, providing specialized services and support.

Required Documents for NRI Services

To avail of these services, NRIs typically need to provide:

  • Valid passport
  • Visa or residence permit
  • Proof of overseas address
  • Recent passport-sized photographs
  • Completed application forms

Note: Specific requirements may vary based on the service and country of residence.

Benefits of PNB's NRI Services

1) Enhanced Accessibility

24/7 customer support and multiple communication channels.

2) Convenience

Doorstep services and digital banking options reduce the need for physical visits.

3) Tailored Financial Products

Investment schemes like FCNR-(B) cater to the specific needs of NRIs.

4) Dedicated Support

Specialized branches and comprehensive guides ensure personalized assistance.

Considerations for NRIs

1) Tax Implications

While FCNR deposits are exempt from Indian income tax, NRIs should consult with tax advisors regarding liabilities in their country of residence.

2) Exchange Rate Risks

Investments in foreign currency are subject to exchange rate fluctuations.

3) Service Availability

Some services may be limited to specific countries or regions.

Impact on the Indian Economy

By enhancing NRI services, PNB aims to attract more foreign investments, contributing to increased foreign exchange reserves and bolstering the Indian economy. 

These initiatives also strengthen ties with the global Indian diaspora, fostering economic growth and development.

Contact PNB for NRI Services

For more information or assistance:

  • Website: PNB NRI Services
  • WhatsApp Banking: Add +91-9264092640 and send a message.
  • Toll-Free Numbers: Refer to the table above for country-specific contact numbers.

PNB's comprehensive suite of NRI services reflects its dedication to providing seamless and personalized banking experiences for its international customers. 

By leveraging technology and customer-centric initiatives, PNB continues to strengthen its position as a trusted banking partner for NRIs worldwide.

      Thinking of switching to a more NRI-friendly bank? Or already banking with PNB and didn’t know about these new features?
Now it's time to explore your options and make banking from abroad simple and stress-free.

Also Read - Can an NRI Open a PPF Account? Rules, Closure, Contribution & Latest RBI Guidelines

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